Customer Service Packages


We Understand the Importance of Your Operations and the Impact That Downtime Can Cause

Having a Customer Service Package in place with CXV Global is a proactive way to minimise disruption and loss of production.

Because of the international reach of CXV Global, we offer unmatched shift coverage: our 9 offices in 6 countries can provide 24/7 cover across 10 time zones, from Pacific time to Central Europe time.

Having a patchwork of service agreements with smaller operators often causes more downtime than it solves! CXV Global as a multi-site, multi-national, multi-lingual single-source supplier of support is a superior model that safeguards your operational uptime.

4-Hours Response Time to a Critical Line-Down Service Issue Guaranteed

All our Customer Service Packages offer the option of unlimited telephone and remote support, as well as all on-site visits for support issues. We guarantee a response time of 4 hours to a critical line-down service issue, achieving on average 1-hour response time. All our service teams are staffed by certified engineers who deliver a professional and timely customer service experience.

Our Customer Service Package Options Include:

  • Standard office hours Monday to Friday (8 hours x 5 days);
  • Extended office hours Monday to Friday (12 hours x 5 days);
  • Always-on Hyper-Care service (24 hours x 7 days).

We consult with your Operations, Engineering and Maintenance leaders to custom design the package of service support that best matches your operations.

Managed Services Case Studies

How can we help?

We’ve been leading the way in the solutions we bring to customer problems and in the deployment of leading edge technologies for over 30 years.