Customer Service Packages

We Understand the Importance of Your Operations and the Impact That Downtime Can Cause

Having a Customer Service Package in place with CXV Global is a proactive way to minimise disruption and loss of production.

Because of the international reach of CXV Global, we offer unmatched shift coverage: our 9 offices in 6 countries can provide 24/7 cover across 10 time zones, from Pacific time to Central Europe time.

Having a patchwork of service agreements with smaller operators often causes more downtime than it solves! CXV Global as a multi-site, multi-national, multi-lingual single-source supplier of support is a superior model that safeguards your operational uptime.

4-Hours Response Time to a Critical Line-Down Service Issue Guaranteed

All our Customer Service Packages offer the option of unlimited telephone and remote support, as well as all on-site visits for support issues. We guarantee a response time of 4 hours to a critical line-down service issue, achieving on average 1-hour response time. All our service teams are staffed by certified engineers who deliver a professional and timely customer service experience.

Our Customer Service Package Options Include:

Standard office hours Monday to Friday (8 hours x 5 days);
Extended office hours Monday to Friday (12 hours x 5 days);
Always-on Hyper-Care service (24 hours x 7 days).

We consult with your Operations, Engineering and Maintenance leaders to custom design the package of service support that best matches your operations.