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"Crest Solutions/Xyntek’s dedicated on-site team and long-term presence allowed for seamless and timely support through all phases of the project. Crest Solutions/Xyntek’s teams ability to participate in the development and FAT at the machine builder, and then follow the machine(s) to the factory to support the install, testing, validation, and startup was a benefit to the overall success of the project. This continuity in the team eliminated communication, learning, and approach issues that might have otherwise occurred if team had changed between phases of the project or between locations. Our overall experience with Crest Solutions/Xyntek’s team has been incredibly positive."

I would like to inform you on the fantastic job…the Xyntek After Hours Support has been doing for our company lately. [Their] hard work and dedication has really helped us out during a difficult time in our company. We are having issues receiving serial numbers from RFXcel. With [their] hard work ethic and [their] never give up determination, we were able to receive serial numbers yesterday and keep our packaging line up and running. I just wanted to make sure you know how much [they are] valued and appreciated here.

Xyntek has definitely demonstrated their commitment to our project, and truly displays the ability to support the needs of the Pharmaceutical Industry.

Crest Solutions developed a customised solution that suited our business model. They ensured the work was fully compliant and validated with industry regulations such as software applications that facilitate compliance with 21 CFR Part 11 and QMS, in line with ISO 9001.2008. Their embedded engineers and customer service levels excelled our expectations.

It has been a pleasure to observe the professional confidence and ability to guide both project and business teams through complex initiatives. The team was critical to the successful release of the revised system components and has continued to take the lead on numerous efforts. Always pleasant and responsive to requests for information, I trust their ability to consider all sides of an issue and thereby trust the guidance and knowledge they offer as a true asset to the the project team and our business.

Crest Solutions came into our organisation and identified several opportunities for improvements on our line. They explained to our team several issues around human error and how to avoid them. We got an immediate return on our investment through the implementation of their recommendations. Highly recommend this innovative approach.

We have turned over final compiled build to HMI for testing that include both copy and fixes for all known bugs that we have seen in developer level testing. We have not turned over any source code and will wait for word on when to do this. Kudos to the Xyntek team for their hard work in hitting a deadline on a moving target while running as fast as they could in several directions. We're moving on with our own release.

When nobody else solves my vision needs, I turn to VistaLink for help. And they never let me down.

I am writing to provide feedback on one of the Xyntek team. It has been a pleasure to watch them guide the teams (both IT and Business) through complex initiatives. Xyntek was critical to the successful release of the revised system functionality and have continued to take the lead on numerous projects. The team is always pleasant, responsive to my (often spontaneous) requests for information and willing to consider all sides of an issue. I trust their guidance and knowledge of the system. They are an asset to the project team/GCO business.

You guys (Xyntek team) are awesome and I appreciate the thoroughness of all of your guys work. I haven’t seen many other companies be as thorough and persistent as Xyntek. This is a trait I’d expect to see from most vendors but actually see it from only a few. Again – I appreciate it!

A relationship of trust based on the perfect mastery and performance of the installed equipment, competent contacts, available and sensitive to the optimization of existing solutions

As the customer and direct technical support to Label & Packaging, I could not have asked for a better response to our most recent Antares vision system issue.
From the time the issue was encountered to when it was successfully resolved was approximately one business day.

This turnaround time was significantly less, resulting [in] significantly less production downtime, than I had anticipated/feared given the issue was discovered halfway through the day on a Friday and resolved on the following Monday in time for our production operators to resume and complete the packaging job that was in-process, and unfortunately stalled, when the issue was discovered.

I can only describe this support as the ‘gold standard’ for such an activity, very much appreciated.

We were having serious issues on our line. Connect Academy from Crest Solutions came in and identified some human error issues for us. They helped our teams understand the systemic and behavioral causes of error within the business. They advised on a system which works for us and has resulted in greatly reducing our errors and costs.

I'd like to acknowledge the hard work being done by the Crest team on site here. The Crest Embedded Engineers have gone above and beyond to help us get Track and Trace projects over the line. Their training, skills and professionalism are second to none. I'd highly recommend Crest Solutions.

I would like to thank the team from Crest Solutions for their dedication to customer service levels. Their team is always friendly and ready to provide assistance.

The success of the project is attributable to many factors, not the least of which are your team's technical expertise, professionalism, and work ethic. The fact that the system meets all of the design specifications (without detailed prototyping and extensive front-end design work) demonstrates that your team obviously has the technical expertise and project management capabilities to successfully execute. Additionally, we sincerely appreciate your team's professionalism and dedication to the success of the project. Demonstration of this has been evident throughout the project, especially during the installation and commissioning phase. You exceeded our high expectations in this area.

The installation of our new Vision system started this morning and we were executing OQ/PQ validation by this afternoon. Such successful execution within this aggressive time frame would not have been possible without extensive planning completed offline by Crest Solutions. This gave us confidence that we would have no issues during installation which was very much the case.

Our company implemented a 100% inspection system in collaboration with VistaLink to detect and prevent defects at customer level and to meet their quality standards. The system was able to check parts quality with more than 15 quality criteria on a total production of 275 Million units per year. Despite the complexity of the project itself, the system was successfully implemented in more than 20 manufacturing lines and the quality delivered to our customers increased enormously. It helped us to prevent defects and to improve our process.